Support Portal


This Support Portal is available for all customers 24/7. Streambox is dedicated to helping its customers by any means. Our goal here is quality assurance, making our clients happy makes, us happy. Please select the corresponding product section below for solutions to common support questions.

If you have a current Support Contract or your equipment is under Warranty, please email support@streambox.com with your support need for response within 24 business hours, or, if it is an emergency, contact Support at +1 206.956.0544 Option 2 to leave a voicemail and a Support Engineer with respond within 3 business hours.

The below information will help us expedite your request:

  1. Your name.
  2. Company name.
  3. Contact information and best time(s) to reach you.
  4. Which Service or Products, and serial number, if available.
  5. Detailed description of your support question/need and the outcome required.