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Overview

FAQ







CONTACT

Sales Information:
sales@streambox.com
+1 206.956.0544, Option 3

Technical Support:
support@streambox.com
+1 206.956.0544, Option 5


Frequently Asked Questions

General Settings

  1. What settings affect video quality?

  2. What settings affect latency?

  3. What is FEC and how is it used?

  4. What is the Shuffle setting for?

  5. What does the Jitter setting do?

  6. What is the difference between lost frames and recovered packets?

  7. Is there a way to remotely restart or shutdown a Streambox Decoder or Encoder?


  1. What settings affect video quality?
    These settings affect the final output quality:
    • Resolution, from Full D1 down through ½ D1
    • Bit rate, in megabits per second (Mbps) – higher bitrates generally deliver higher quality
    • Increasing the buffer setting to compensate for high-motion video
    • FEC settings, if applied

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  2. What settings affect latency?
    Settings which are known to increase latency are:
    • Increased variable bitrate (VBR) buffering
    • Enabling FEC
    • Enabling Shuffle
    • Enabling Jitter
    • Lower bitrate settings
    • Audio codec type
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  4. What is FEC and how is it used?
    It stands for Forward Error Correction, and it’s a way of compensating for transient network conditions to provide a more reliable stream by sending redundant packets along with the data payload.

    A setting of 1% means that one FEC packet is sent for every one hundred data packets, and a 50% setting means that one FEC packet is sent for every data packet. A clean network path will not normally require FEC at all, while a typical setting for an Encoder sharing a non-dedicated LAN could be 5-20% or more.

    Please bear in mind that increasing FEC will take away from your video bitrate to keep the overall bitrate below its maximum setting. For example, a 5 Mbps stream with 20% FEC will deliver 4Mbps video and 1Mbps FEC, while a 10% setting will deliver 4.5 Mbps video and .5 Mbps FEC.

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  5. What is the Shuffle setting for?
    Shuffle is a way of overcoming sequential burst errors by rearranging the order in which packet bursts are transmitted. This increases the likelihood of the data arriving intact, in cases where sequential burst errors are common.

    Shuffle is only available when FEC is enabled. Calculate the best shuffle setting using the following formula:

    Buffer/Jitter size in packets = FEC packets x Shuffle size

    EXAMPLE: 40 (FEC packets @ 2.5%) x 4 packets Shuffle = 160 or more packets for Jitter buffer in Decoder. Be sure to create a relatively large VBR buffer (3-10 seconds) with Shuffle enabled.

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  6. What does the Jitter setting do?
    The Jitter setting is a way of increasing the buffer on the decoder, which allows more time for packet reassembly at the decoder and ensures smooth playback. This will affect latency, but is just another way to overcome some of the more common network problems.

    Note that this is different from the encoder buffer setting; jitter is a separate buffer setting for the decoder. You could also increase buffering at the encoder, which will have the same impact on both reliability and latency.

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  7. What is the difference between lost frames and recovered packets?
    The Streambox devices are meant to work best over a fairly clean network path, but this is not always available. As a result, packets can be lost or delayed en route from the Encoder to the Decoder.

    The ACT-L3 Video Transport is a unidirectional system, and as such is intended for traffic to flow from the Encoder to the Decoder. Unidirectional systems are a good choice for reducing latency or for streaming through inherently unidirectional systems, such as via satellite. However, they typically provide no mechanisms for recovering lost or corrupt packets.

    Corrupted frames can be recovered and restored by enabling FEC. If the FEC setting is disabled or is set too low for current network conditions, the system cannot recover lost or corrupted frames and a noticeable error in playback can occur. These are reported as lost frames, and the cumulative number of lost frames (L=) and recovered packets (R=) can be monitored from the LCD display on the front of the Decoder.

  8. How can I remotely restart or shutdown a Streambox Decoder or Encoder?
    Login to the Streambox using Remote Desktop.
    Use CTRL-ALT-END to bring up the Windows Security window.
    Choose Shutdown.

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