Troubleshooting Audio

1. What kind of balanced audio does the Streambox system support?
   
   
2. Why can’t I adjust the Audio Gain slider?
   
   
3. Why is there no audio on my system when I connect with Remote Desktop?
   
   

1. What kind of balanced audio does the Streambox system support?
   Our balanced audio system is based on impedance, rather than on voltage differential. Balanced outputs typically drive the positive and negative components of a balanced signal in one of two ways:

   A "differentially" balanced output signal is one where the negative output is the mirror image of the positive output. That is, if the positive output is at +1 volt, then the negative output is at -1 volt.

   An "impedance" balanced output is different in that only the positive component actually carries the signal. The negative component is tied to ground through a resistor so that the output impedance matches that of the positive component. Since the impedances are matched, any noise added to the negative component will still be approximately the same as that picked up by the positive component and will be subtracted out by the input amplifier. For more information, follow this link.

   Make sure that your audio system recognizes the impedance method for balanced audio, or else it might treat audio signal the as unbalanced. For these audio systems, you will need to add an unbalanced-to-differential-balanced adapter between our Decoder and your audio system.

   UPDATE: This has been resolved in v3.0 of the Streambox Encoder software. Please contact your Streambox sales contact to find out about software upgrades.

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2. Why can't I adjust the Audio Gain slider?
   If you are using unbalanced audio, you should use the Master Volume application in Windows. In the Master Volume application, click on Options and then Properties, and select the option button for Recording. Make sure that the “Line In” control is selected, and click OK. You should now be able to adjust audio levels. Use the “Balanced Audio” control icon on the desktop if you are using an XLR audio connection

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3. Why is there no audio on my system when I connect with Remote Desktop?
   By default Windows Remote Desktop Attempts to bring the audio from the remote computer to the connecting client. This option needs to be disabled when connecting with Remote Desktop. When making a Remote Desktop connection go to Options -> Local Resources -> then select "Leave at remote computer".
   
   

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