Support Portal

This Support Portal is available for all customers 24/7. Streambox is dedicated to helping its customers by any means. Our goal here is quality assurance, making our clients happy makes, us happy. Please select the corresponding product section below for solutions to common support questions.

Avenir Product Support Portal


Software Encoder Support Portal

Software Encoders

Rackmount Support Portal


Media Player Support Portal

Media Player

Streambox ME Pro Support Portal

Streambox ME Pro

Enterprise Server Support Portal

Enterprise Server

Streambox Cloud Support Portal

Streambox Cloud

Streambox 360 Support Portal

Streambox 360

Video Encryption Support Portal

Video Encryption

General Info Support Portal

General Info

Support for Streambox Legacy Products >>>

If you have a current Support Contract or your equipment is under Warranty, please email with your support need for response within 24 business hours, or, if it is an emergency, contact Support at +1 206.956.0544 Option 2 to leave a voicemail and a Support Engineer with respond within 3 business hours.

The below information will help us expedite your request:

  1. Your name.
  2. Company name.
  3. Contact information and best time(s) to reach you.
  4. Which Service or Products, and serial number, if available.
  5. Detailed description of your support question/need and the outcome required.